SoulMed

Terms & Conditions

Effective from [TO FILL: date]

Draft — this text is still under review and may change.

By using the SoulMed app or the soulmed.id website, you agree to the following terms.

1. The service

SoulMed is the Solo Medical & Wellness Tourism directory and booking service for Solo Raya. It lists hotels, attractions, food, health facilities, transport and news, and health and wellness travel packages you can order. The directory is compiled with care, but prices, opening hours and availability on site may change at any time.

2. Your account

  • You sign in with a Google account, and are responsible for keeping it secure.
  • The phone number you give must be correct: it is used to arrange your services.
  • We may deactivate accounts used for fraud or abuse.

3. Orders and prices

  • One order is one package for a number of participants, plus the add-ons you choose.
  • The price is the price when the order is placed. It is recorded on the order and does not change if the package's price later does.
  • Your travel and service schedule is arranged with our team once payment is received.

4. Payment

  • Payments are processed by AiYO Bills through the methods offered (QRIS, Virtual Account or transfer).
  • Invoices have a deadline. Once it passes, you can request a new invoice for the same order.
  • An order is paid once we receive the payment provider's confirmation.

5. Cancellations and refunds

[TO FILL: cancellation and refund policy. The system does not currently offer automatic cancellation or refunds once an order is paid. Proposed draft: cancellation requests go to our team through (contact) and are reviewed case by case under each partner's terms.]

6. Service vouchers

  • A paid order that includes partner services gets one voucher QR.
  • Show the QR or its code to the partner when you use the service.
  • Each partner service can be used once per order, for everyone on that order.
  • Vouchers do not expire.
  • Do not share the QR or voucher code: whoever holds it can use the service.

7. Service partners

Add-on services (for example accommodation or therapy) are provided by our partners, who are responsible for delivering them to the applicable standards and licences. [TO FILL: limits of SoulMed's liability for partner services.]

8. Health information

Content about health services is for information only and is not medical advice. Consult a health professional about your condition before joining a treatment programme.

9. Governing law

These terms are governed by the laws of the Republic of Indonesia. [TO FILL: dispute resolution forum.]

10. Contact

[TO FILL: customer support email and phone number]